Do I need an appointment? In order to provide the best experience we require an appointment for our bride, formalwear customer, and alterations. You can use the “Book Appointment” option to book a private appointment with one of our stylists who are ready to help you find and purchase the dress of your dreams.
What are your hours? We are open Sunday – Saturday from 9:00am to 7:00pm. Please call us for same day appointments.
What types of appointments do you offer?
For bridal we offer:
Standard Bridal Appointment – 75 minutes, no charge
Premier Bridal Appointment – 90 minutes, $250 charge ($200 is 100% creditable to your purchase, same day)
Virtual Appointment – 45 minutes, no charge
For formal wear we offer:
Formal Dress Appointment – 45 min, $30 charge, ($30 is 100% creditable to your purchase, same day)
Virtual Appointment – 45 minutes, no charge
Do you allow walk-ins?
We do not allow any walk-ins for bridal. Walk-ins for formal are discouraged. If appointment slot is available, same day, the $30 consultation fee still applies.
How many guests can I bring to the appointment?
We recommending no more than 2 guests accompany you during your appointment. This is “YOUR” moment! It is easy to become overwhelmed by too many opinions and distractions. We encourage clients to keep the appointments intimate so that you can really tap into your desires and find the perfect dress for you.
We can provide a Zoom link if you would like to show your gown to someone who could not come with you to your appointment.
What is the cancellation policy?
All appointments require a credit card to reserve. There is a $50 cancellation fee if you do not give us 48 hour notice to cancel or reschedule your appointment. Applies to bridal, formal, and alteration appointments.
What is the Premiere Appointment?
Our brides will receive exclusive access and expertise of Samila Bridal and Formal’s buyer and senior stylist for 90 minutes. You and your guests will be served a champagne toast, a hand-selected Samila bridal gift, a photobooth experience to document the experience and have some fun! There is a $250 fee for this goes towards your purchase. There is a limit of 4 guests in addition to the bride.
Do you allow children?
While we would love to allow children, for their own safety, we cannot allow them in the store. We have very large mirrors and other delicate items.
How early should I arrive for my appointment?
We ask that you arrive to your appointment on time. Our appointments are scheduled back-to-back and we want to give all of our clients that same one-on-one attention. Due to COVID-19, if you are a few minutes early, kindly stay cozy in your vehicle to allow us enough time to sanitize between appointments. There are also several shops and restaurants in the area that you can visit if you are early.
Why do you require a credit card to book an appointment?
This is simply on file in case you don’t show or do not call us within the required 48-hour cancellation policy. In the event you do not give us proper notice you will be subject the $50 cancellation fee.
Do you offer bridesmaids appointments?
Not at this time.
Can we bring food or beverages with us?
Because we are selling delicate garments and gorgeous white gowns. No food or beverage are allowed to be brought in the store. Kindly leave these items in your car or at the assigned station in our boutique.
When should I purchase my gown?
It’s best to purchase your dress 8-10 months before the date of your wedding. This will allow time for your dress to be delivered (it can take up to 7 months from the date of order for dresses to be delivered) and give time for alterations which can take another 3-4 months. However, there are off the rack options for those brides who want to purchase dresses on the spot.
What is the price range of your bridal gowns?
We have two categories of bridal gowns. Our ready to wear category is available off the rack and ranges from $899-$1100 with an average of $999. Our made to order category which has a 4-8 month production time ranges in price from $1200-$6000, with an average of $1800. Please indicate your budget when making an appointment so that we can choose dresses that fit your budget.
Do you offer custom-designed/custom-made bridal gowns?
Yes, we work with designers and factories who focus solely on custom made bridal gowns & veils. If you can’t find a dress you are perfectly happy with, please show us your dream designs and we’ll make it happen 🙂
Costs vary based on the design, materials and detail of your gown. If you are interested in this option, let us know when you call for your appointment.
Do you carry bridal accessories?
Yes we do! Every bride needs her accessories. We have veils, headpieces, masks, and more. Give us a call or please email email@example.com to schedule an appointment or ask any questions, we’re happy to help. Please note that most of our accessories can take up to 3 months for arrival.
What size are the sample gowns in your store?
The made to order bridal sample dresses range in size from bridal size 8-24. However, keep in mind that bridal designs are typically about 2 sizes bigger than your regular dress size. For example, if you wear a size 2, you may wear 6 or 8 in bridal designs.
What size evening dresses do you carry?
We carry size 0-28 in stock.
Are your evening dresses off the rack?
Yes. All the evening dresses we carry are available for you to take home same day.
What are your evening gown price ranges?
We have an online store with discounted dresses starting at $49, but these are online prices only. When you make an appointment with us, in-store prices are $289-$550.
Do you do holds?
We don’t offer holds at this time.
What are Pre-Order and Special Order dresses on your website?
You will see some dresses that have the same name on samilaco.com, but one will include “Pre-Order” or “Special Order”. Pre-Order and Special Order dresses are dresses that we don’t have in-store and are not available to try on during your appointment. If you have any questions please call us a call.
Can I cancel a Pre-Order or Special Order?
If you wish to cancel a Pre-Order item from your order after it has been processed,* a 50% restocking fee will be applied and deducted from your payment. Special Orders are unable to be cancelled as these items are cut specifically for you.
Why do you have a no photo policy for evening dresses?
We do not allow photos of our prom dresses. Many are our designs and we don’t want them copied.
Do you offer in-house alterations on bridal gowns and evening dresses?
Yes we do offer in-house alterations. Due to the high volume of alterations we can only perform alterations on wedding dresses and formal gowns purchased at Samila Bridal and Formal.
We can also refer you to our list of the best local Alterations Specialists available if you choose not to use our tailor.
Are alterations included in the price of the gown?
Unfortunately alterations are not included.
Although some bridal designers do offer some custom measurement options for a small fee.
What is the average cost of alterations?
For the bridal category the average cost of alterations is $400-$800. In the evening wear category the average cost is $150. This cost will depend on the dress and the amount of work involved. For the most accurate pricing please call to schedule a consultation.
How long does the tailor need?
The average turnaround for bridal alterations is 2-3 months. The average turnaround for evening gowns is based on the time of year. Alterations are recommended to start closer to the wear date. You may be subject to a rush fee depending on the turnaround time. If the wedding dress is custom made, this will cut down tremendously on alteration costs. Our tailor meets with you onsite to consult with you.
What is your return policy?
All sales are final on bridal gowns, special ordered items, accessories and alterations.
In the evening wear category, 7 day exchange or store credit as long as the garment has tags attached and subject to manager inspection. All sale evening dresses are final sale and are not exchangeable.
Do you offer layaway?
Yes. Evening gowns require 50% down and 2 months to complete payment. Ready to wear bridal: 50% down and 3 months to complete payment.